Política de reembolso

Return & Refund Policy

We want you and your pet to be happy with every order. If something isn't right, here's how returns and refunds work.

30-Day Returns
You have 30 days from the date you receive your item to request a return. To be eligible, your item must be unused, unworn, and in its original condition and packaging, with tags still attached. You'll also need your receipt or proof of purchase.

How to Start a Return
Contact us at support.happifinds@gmail.com with your order number and the reason for your return. Once your return is approved, we'll send you a return shipping label along with instructions on where to send your package. Please don't send items back without requesting a return first — items returned without a prior request won't be accepted.

Returns should be sent to:
HappiFinds, 1418 Blackbriar Cir NE, Hartselle, AL 35640, United States

Damages and Issues
Please inspect your order as soon as it arrives. If an item is defective, damaged, or not what you ordered, contact us right away at support.happifinds@gmail.com so we can make it right.

Exceptions / Non-Returnable Items
Some items can't be returned, including perishable goods (such as food, flowers, or plants), custom or personalized orders, and personal care items (such as beauty products). We're also unable to accept returns on hazardous materials, flammable liquids, or gases. Sale items and gift cards are final sale. If you have questions about whether a specific item qualifies, just ask.

Exchanges
The fastest way to get the right item is to return what you have, and once that return is accepted, place a new order for the item you want.

European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return it within 14 days for any reason, without needing to give a justification. As with our standard policy, the item must be unused, unworn, and in its original packaging with tags attached, and you'll need proof of purchase.

Refunds
Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds are issued automatically to your original payment method within 10 business days; please allow extra time for your bank or card issuer to post it. If more than 15 business days have passed since your refund was approved and you haven't seen it, contact us at support.happifinds@gmail.com.

Questions?
Reach us any time at support.happifinds@gmail.com